Refund & Returns
Jasmin Mobile Subir ensures total transparency regarding cancellations and technical standards.
Strict No-Return
Product sales are final.
24h Reporting
Report damages immediately.
Quality Checked
Verified technical standards.
Product Orders
Final Sale Policy
To maintain competitive wholesale pricing, all smartphone and accessory sales are final. We do not accept returns for change of mind or personal preference once the product is sold.
Cancellation
Orders can only be cancelled within 2 hours of placement, or before the 'Shipped' status is manifest. Once dispatched, the transaction is considered binding.
Technical Services
Service Quality Check
All original parts replaced by our technicians undergo a rigorous 5-point quality inspection before handover. We ensure that your device meets factory performance standards at the time of delivery. Please note that subsequent physical damage or liquid ingress is not covered under our service policy.
Damaged Shipments
Evidence Collection
For any transit-related damage, customers must record a continuous unboxing video as primary evidence.
Audit Review
Our technicians compare the reported damage against our pre-dispatch high-resolution photos and logs.
Final Resolution
Verified claims for transit damage will be processed for replacement or settlement within 5-7 business days.
Need specific technical assistance?
Visit our shop on Mahal Road, Subir for direct resolution.